Refund policy

At Dear Mommy, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return policy to make your shopping experience as smooth as possible.

Return Period:

  • You may return items within 30 days of receiving your order.

Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.

How to Initiate a Return:

  1. Contact our Customer Support team through the Contact Us page initiate the return process. Please provide your order number and a brief explanation of the reason for the return. 
  2. Our customer support team will guide you through the return process and provide you with a return label. 
  3. Pack the item securely, including all original packaging and tags.
  4. Place the return label on the package and send the item back to us. 

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-7 business days.

Exchanges:

  • If you received a defective or damaged item, we will happily exchange it for the same item. Please contact us to arrange for an exchange.

Questions or Assistance:

  • If you have any questions about our return policy or need assistance with a return, please contact our Customer Support team at [your contact email or phone number].

Note: Please carefully review the product descriptions, specifications, and sizing guides before making your purchase to ensure that the items meet your expectations. If you have any doubts or questions, feel free to reach out to us for clarification.

We appreciate your trust in Dear Mommy, and we are committed to providing you with high-quality products and excellent customer service.

Thank you for shopping with us!